Terms of service
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Welcome to PiggyBack Premium Moving DFW. These Terms of Service (“Terms”) govern your use of our website and the moving, packing, and related services we provide. By requesting a quote, booking a move, or otherwise using our services, you agree to be bound by these Terms.
1. Our Services
Piggyback Premium Moving DFW provides residential, commercial, local, and long-distance moving services, along with packing, unpacking, loading, unloading, and related moving support throughout Fort Worth and the surrounding DFW area. The specific services included in your move will be outlined in your quote or moving agreement.
2. Quotes and Estimates
Quotes provided by phone, email, or our website are estimates based on the information you provide, including inventory, distance, and access conditions at both locations. Final pricing may vary if the actual scope of the move differs from what was described — for example, additional items, stairs, or access restrictions not disclosed at the time of the estimate. We will communicate any changes to pricing before proceeding whenever possible.
3. Booking and Payment
A move is considered booked once a deposit or confirmation (as applicable) has been received. Payment terms, accepted payment methods, and any deposit requirements will be provided at the time of booking. Full payment is generally due upon completion of the move unless otherwise agreed in writing.
4. Cancellations and Rescheduling
We understand plans change. If you need to cancel or reschedule your move, please contact us as soon as possible. Cancellations made with insufficient notice may be subject to a cancellation fee, which will be disclosed at the time of booking.
5. Customer Responsibilities
You are responsible for:
- Providing accurate information about your inventory, move dates, and locations.
- Disclosing any items requiring special handling (fragile, high-value, or hazardous items) before moving day.
- Ensuring someone authorized is present at both pickup and delivery locations, unless other arrangements have been made in advance.
- Removing or disclosing any prohibited items (see Section 6) prior to the move.
6. Prohibited Items
For safety and legal reasons, we cannot transport hazardous materials, flammable or explosive substances, perishable items, firearms, illegal substances, or items prohibited by state or federal law. If you’re unsure whether an item qualifies, please ask our team before moving day.
7. Liability and Insurance
PiggyBack Premium Moving DFW carries liability coverage for items we transport, subject to the terms and limits of our insurance policy and any valuation coverage selected at booking. We are not responsible for damage to items packed by the customer (unless packing services were purchased from us), pre-existing damage, or damage caused by circumstances beyond our reasonable control, such as extreme weather or road conditions.
8. Claims Process
If an item is damaged or lost during your move, please notify us within a reasonable time after delivery so we can begin the claims process. Claims will be reviewed based on the coverage selected at the time of booking and any documentation provided (photos, inventory lists, etc.).
9. Website Use
Our website is provided for the purpose of learning about our services and requesting quotes. You agree not to misuse the site, attempt to access it through unauthorized means, or use it to submit false or misleading information. All content on this website — including text, images, and branding — is the property of PiggyBack Premium Moving DFW and may not be copied or reproduced without permission.
10. Limitation of Liability
To the fullest extent permitted by law, Piggyback Premium Moving DFW is not liable for indirect, incidental, or consequential damages arising from the use of our website or services, beyond the liability coverage described in Section 7.
11. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services or legal requirements. Continued use of our website or services after changes are posted constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of the State of Texas, without regard to its conflict of law principles.
13. Contact Us
If you have questions about these Terms, please contact Piggyback Premium Moving DFW — we’re happy to clarify anything before you book your move.
Clear answers before
your moving day
Answers to the questions we hear most often from our customers.
We recommend booking your move 2 to 4 weeks ahead, especially near the end of the month or during peak summer season. Last-minute and next-day moves are often available. Call us and we'll check current availability.
Yes. We supply boxes, packing paper, bubble wrap, tape, and furniture blankets, and our crews can pack a single room or your entire home before moving day.
Local moves are typically priced by crew size, truck size, and estimated hours. Long distance moves are priced by weight or volume, distance, and any additional services like packing or storage. We provide a written estimate before your move date, so there are no surprises.
Yes. Piggyback Premium Moving is licensed and insured, and basic valuation coverage is included on every move. Additional coverage is available for high-value items like antiques, art, and pianos.
Yes. Our piano movers in Fort Worth and the greater DFW area use specialized dollies, ramps, and padding to move uprights, baby grands, and grand pianos, along with safes, gun cabinets, and other heavy or bulky items.
Yes. We offer short-term and long-term storage for customers who need a gap between move-out and move-in dates, including moves that involve staging a home for sale.
Still have questions?
Our team can walk you through pricing, scheduling, and what to expect on moving day.
TALK TO OUR TEAMAreas We Serve
We proudly serve the DFW area and the surrounding communities across North Texas. Local experience lets us plan routes, handle challenges, and keep your move on schedule.
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